shopping made easy
how to order
Shop with security and ease with our Online Ordering System.
Lismore Visitor Information Centre has partnered with paypal to bring you the most up to date, secure online shopping experience. We accept VISA and Mastercard with pleasure and we do not charge any extra credit card processing fees.
1300 369 795 or 02 6626 0100
Open 9:30am to 4pm, daily. Closed Christmas Day and Boxing Day.
Email for assistance with your tailored requests or information regarding your next Corporate Project. No request is too difficult and no project too obscure. A member of our friendly team will call you on the same business day.
Choose a future preferred delivery date by including details in the ‘Notes to Seller’ at checkout. To include a message to the recipient of the gift pack please include these details here also. Please place your order early to avoid any disappointment and to give us the perfect opportunity to ensure that your gift pack arrives on your preferred delivery date.
*Please note that during our busiest period at Christmas there is a waiting time of 24 hours for all Gift Hamper orders.
If you are organising a gift hamper to be delivered to a residential address, please provide the recipients telephone number when ordering online.
cancellation of orders
Select your items carefully as refunds/exchanges can only occur if goods are 'faulty or damaged in transit'. If you wish to cancel your order, please contact Lismore Visitor Information Centre immediately on 1300 369 795. Once payment for an order has been accepted, cancellation is at the discretion of Lismore City Council.
It is the responsibility of the customer to inform Lismore Visitor Information Centre if a gift has not been delivered. Upon notification we will investigate and ensure that the gift is delivered and received. Refunds will not be given for late delivery outside our delivery timelines detailed in our Gift Delivery section. In the unfortunate event that a gift has been damaged through the delivery process, we will routinely replace the gift with a no fuss attitude. Please call or email us to organise for the replacement gift or damaged items to be re-sent. In the unlikely event that you would not like a replacement gift or damaged items re-sent, we will refund the credit card used for the value of the total transaction or the value of the damaged items. We are committed to ensuring that your transactions with Lismore Visitor Information Centre are processed with excellent customer service and satisfaction.